Shipping policy
Thank you for shopping with Arthur’s General Store. We are committed to providing a smooth and reliable shipping experience for every order.
Shipping Destinations
We currently offer shipping within the United States only.
At this time, we do not offer international shipping or shipping to destinations outside the United States.
Processing Time
Orders are typically processed within 2–3 business days after your order has been successfully placed.
Processing includes verifying your order, preparing your items, and getting your package ready for shipment.
Orders are generally processed Monday through Friday, excluding holidays.
Transit & Delivery Time
After your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.
Estimated Total Shipping Time
Processing: 2–3 business days
Transit: 3–5 business days
Total Estimated Delivery Time: 5–8 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
You can use the tracking information to follow your package's progress until delivery.
Please allow some time for tracking information to become active after your order has been shipped.
Shipping Address
Please make sure that your shipping information is complete and accurate when placing your order.
Arthur’s General Store is not responsible for delays or additional costs resulting from an incorrect, incomplete, or undeliverable shipping address provided by the customer.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible.
Delayed or Lost Packages
While we work with shipping carriers to ensure timely delivery, occasional delays may occur.
If your package is delayed, please first check the tracking information provided in your shipping confirmation email.
If you believe your package has been lost or has not arrived within the expected delivery timeframe, please contact us so we can assist you.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and/or product. We will review the situation and determine the appropriate resolution.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the order, destination, and available shipping method.
Contact Us
If you have any questions about our shipping policy or your order, please contact us:
Arthur’s General Store
Address: 3118 Kings Hwy, Suffolk, VA 23435, United States
Email: info@arthursgeneralstore.shop
Phone: +1 757-289-9909
Website: www.arthursgeneralstore.shop
We appreciate your business and thank you for choosing Arthur’s General Store.